Frequently Asked Questions (FAQs)

RELINQÉ is an everyday muscle and joint care brand created for people who want simple, convenient support for the physical demands of daily life.

From knee stiffness and tired muscles to shoulder tension after work, lower back discomfort after long hours of sitting, or soreness after exercise, RELINQÉ is designed to fit naturally into different routines.

Our current range includes re.balance Joint & Muscle Cream for targeted warming massage and re.align Muscle & Joint Relief Patch for convenient, longer-lasting warming support.

Because looking after your body should not have to become another complicated part of your day.

Long hours at a desk, standing through a shift, driving, exercising, travelling and simply getting older can all leave different parts of the body feeling tired, stiff or uncomfortable.

RELINQÉ was created to make everyday muscle and joint care easier to work into real life, whether you are looking after yourself, buying something for your parents, or helping someone in the family stay comfortable and active.

RELINQÉ is made for adults across different ages, routines and activity levels.That includes working adults, people who spend long hours sitting or standing, active individuals looking for post-workout muscle recovery, frequent drivers and travellers, as well as parents and older family members who may appreciate additional everyday joint and muscle support.You do not need to be an athlete or have an intensive exercise routine. Sometimes it is simply about caring for the knees, back, shoulders and muscles that carry you through an ordinary day.

It depends on the type of support and routine you prefer.Choose re.balance Joint & Muscle Cream when you want to apply a warming cream directly to a specific area and massage it in. It is especially convenient for areas such as the knees, shoulders, neck, lower back, elbows and legs.Choose re.align Muscle & Joint Relief Patch when you prefer hands-free support that can stay with you for longer while you work, travel, move around or rest.Many people also keep both and choose depending on what their day looks like.

Yes. RELINQÉ can also be a practical choice when you are looking for muscle and joint care for parents or older family members.Some people prefer the familiar routine of applying and massaging in a cream, while others find a warming patch easier because it can simply be applied and left in place.When choosing for someone else, consider which format they would be more comfortable using as part of their normal routine.

RELINQÉ re.balance Joint & Muscle Cream is a fast-absorbing warming cream designed for targeted everyday muscle and joint comfort.

It can be massaged directly onto areas that feel tired, stiff or in need of some attention, making it suitable for everyday situations such as stiff knees, tired legs, shoulder tension, lower back discomfort or post-exercise muscle soreness.

Its lightweight, non-greasy texture also makes it easy to use without leaving the skin feeling excessively oily.

re.balance can be applied to common muscle and joint areas including the knees, shoulders, neck, elbows, lower back, thighs, calves and legs.

Simply apply it to the area where you want targeted warming comfort and gently massage it into the skin.

Avoid using the cream on broken, irritated or damaged skin, and always follow the instructions provided on the product packaging.

Apply an appropriate amount of re.balance Joint & Muscle Cream directly onto the desired area.

Gently massage the cream into the skin until it is absorbed, then allow the warming sensation to settle in.

Its simple apply, massage and move routine makes it easy to use after work, after exercise, after a long drive or whenever your muscles and joints need a little extra attention.

re.balance provides a gentle warming sensation designed to feel comfortable during everyday use.Rather than leaving behind a thick or heavy layer, the cream is formulated to absorb quickly so you can massage it in and continue with your routine.The exact warming sensation may vary from person to person depending on individual skin sensitivity.

re.balance is designed with a fast-absorbing, non-greasy texture, making it more convenient for everyday use.

Once massaged into the skin, it should not leave the same heavy or oily feeling commonly associated with thicker balms and ointments.

This makes it particularly practical if you want to apply a muscle and joint cream before getting dressed, heading to work or continuing with your day.

re.balance is fragrance-free, making it suitable for people who prefer muscle and joint care without an overpowering fragrance.

This can be especially useful when applying it before work, before going out or around other people where a strong traditional ointment smell may be inconvenient.

There is no single best time.

You can use re.balance whenever targeted muscle and joint comfort fits naturally into your routine.

That might be in the morning when your knees or body feel stiff, after sitting through a long workday, after standing for several hours, following exercise, after driving, or while winding down in the evening.

The idea is simple: use it when a particular area needs more attention.

RELINQÉ re.align Muscle & Joint Relief Patch is a warming body patch designed to provide convenient, hands-free support for tired muscles and joints.

Each patch measures 120 mm × 160 mm, providing broad coverage for areas such as the knees, shoulders, back and other larger muscle areas.

It is designed for people who prefer something they can apply and leave in place while continuing with work, travel, daily activities or rest.

re.align can be applied to suitable areas such as the knees, shoulders, upper back, lower back and other muscle or joint areas where the patch can sit comfortably and securely.

Its larger 120 mm × 160 mm size provides wider coverage than many smaller traditional patches.

For the best adhesion, apply the patch only to clean, completely dry skin.

Start by cleaning and drying the area where you want to apply the patch.

Remove the protective backing, position re.align over the desired muscle or joint area and press it gently onto the skin.
Once applied, you can leave the patch in place while going about your normal routine.

Think of it as peel, apply and continue.

re.align is designed to provide up to 8 hours of warming support.

This makes it convenient for longer periods such as a workday, travel, downtime at home or overnight use where appropriate.

Always follow the recommended wear time and usage instructions provided with the product.

Yes. re.align features a flexible design intended to move more naturally with the body during everyday activities.

Whether you are working at a desk, standing for long periods, doing household tasks or simply moving through your day, the patch provides a hands-free option for muscle and joint support.

Correct placement on clean, dry skin will help it stay securely in place.

re.align can be worn during periods of rest, including at night, provided you follow the recommended wear duration and product instructions.

For people who prefer not to apply and massage in a cream before bed, a warming muscle and joint patch can offer a more convenient alternative.

Make sure the patch feels comfortable on your skin and remove it if you experience irritation or excessive discomfort.

re.align is made with a 360° flexible fabric backing designed to follow natural body movement while remaining comfortable.

For better adhesion, make sure the skin is clean, dry and free from lotions, creams, sweat or body oils before application.

Placement also matters, particularly around joints that bend frequently.

RELINQÉ products are designed around everyday muscle and joint care.

How often you use re.balance or re.align should follow the directions provided on the respective product packaging.

Everyone's skin and comfort level can be different, so discontinue use if irritation occurs and seek appropriate medical advice if you have persistent, severe or unexplained pain.

The two products are designed for different moments, so you may choose to use re.balance at one point in your routine and re.align at another.

For example, you may prefer the re.balance warming cream for targeted massage after exercise and choose the re.align warming patch when you want hands-free support later in the day.

Do not place re.align directly over freshly applied cream. Always follow the individual usage instructions for both products.

No. Muscle tiredness and joint stiffness are not limited to sports or exercise.

RELINQÉ is also designed around everyday situations such as sitting at a desk for long hours, standing throughout a work shift, driving in traffic, travelling, doing household activities or simply feeling physically tired at the end of the day.

Whether you exercise frequently or simply want additional everyday muscle and joint care, you can choose the format that fits your routine.

Yes. Work is one of the most common times when people become more aware of tired muscles and stiff joints.

Someone working at a desk may experience tension around the shoulders, neck or lower back, while jobs involving prolonged standing may leave the legs and knees feeling tired.

re.balance offers targeted massage care when you get home, while re.align provides a convenient patch option when you prefer something that can stay in place without requiring repeated application.

For long drives or travel, re.align may be more convenient because the patch can be applied and left in place without requiring you to stop and reapply a cream.

This can be useful for areas such as the lower back, shoulders or knees during longer periods away from home.

re.balance is also easy to keep in a bag for targeted massage once you reach your destination.

If you prefer not to massage a topical cream into your skin, re.align Muscle & Joint Relief Patch may suit your routine better.

Simply remove the backing, apply the patch to the desired area and leave it in place for warming support.

It is particularly convenient for people who prefer a no-mess, hands-free muscle and joint patch.

Skin sensitivity varies from person to person.If you have sensitive skin, check the complete ingredient list and product directions before use. You may also want to test the product on a small area first to see how your skin responds.Stop using the product if you develop persistent redness, itching, burning, swelling or other signs of irritation.

Remove the product or wash the cream from the area and discontinue use if you experience significant skin irritation.

Do not continue applying a topical product to skin that has become red, damaged or uncomfortable.

If irritation is severe, persistent or concerning, speak with a qualified healthcare professional.

We do not recommend applying re.align directly over freshly applied re.balance cream.

Cream or oil underneath the patch may interfere with adhesion, and layering warming products over the same area may also increase skin sensitivity.

Use each product according to its individual instructions and make sure the skin is clean and dry before applying re.align.

No. Avoid applying topical muscle and joint products or adhesive patches over cuts, wounds, rashes, inflamed skin or other areas of damaged skin.

Wait until the skin has recovered before using the product on that area.

Keep RELINQÉ products in a cool, dry place away from excessive heat, moisture and direct sunlight.Close the re.balance container properly after use and reseal the re.align pouch to help protect the remaining patches.Keep all products out of reach of children and follow any additional storage instructions printed on the packaging.

You can purchase RELINQÉ products through our official online sales channels, including the RELINQÉ Official Store.

Buying through official or authorised channels helps ensure that you receive an authentic product with the correct packaging, product information and customer support.

The safest way to purchase an authentic RELINQÉ product is through the RELINQÉ Official Store or another authorised RELINQÉ sales channel.

Always check the seller information, product packaging and product details before purchasing, particularly when buying through third-party marketplaces.

Each pouch of RELINQÉ re.align Muscle & Joint Relief Patch contains 12 patches.

Each patch measures 120 mm × 160 mm, providing generous coverage for common areas such as the knees, shoulders and back.

Each RELINQÉ re.balance Joint & Muscle Cream contains 30 g / 1.0 fl. oz.

Its compact size makes it convenient to keep at home, on your desk or inside a bag so it is easy to reach whenever you want targeted muscle and joint care.

Yes. re.balance and re.align are designed to complement different routines rather than replace one another.

Use re.balance when you want targeted warming massage and re.align when you prefer longer-lasting, hands-free warming support.

Keeping both gives you the flexibility to choose what works better for the moment.

RELINQÉ offers delivery across Malaysia, making it easy to order our re.balance Joint & Muscle Cream and re.align Muscle & Joint Relief Patch online and have them delivered directly to you.

Delivery coverage, shipping fees and availability may vary depending on your location in Peninsular Malaysia, Sabah or Sarawak. Your available delivery options and final shipping fee will be shown during checkout.

Malaysia delivery times depend on your location, courier service and order volume at the time of purchase.

Once your RELINQÉ order has been confirmed and dispatched, you will receive the relevant shipping information so you can follow its progress. Deliveries to Peninsular Malaysia, Sabah and Sarawak may have different estimated delivery times.

During major sales, public holidays or promotional periods, orders may require additional processing or delivery time.

Once your RELINQÉ Malaysia order has been shipped, tracking information will be provided through the platform or channel used to place your order.

You can use the tracking number or order status provided to check your parcel delivery and shipment progress.

If your tracking information has not updated for an extended period or you are having difficulty locating your parcel, contact our customer support team with your order details and we will be happy to assist.

If your RELINQÉ parcel or product arrives damaged, contact our customer support team as soon as possible after receiving your order.

Please keep the original packaging and provide your order number, photos of the parcel and clear photos of the damaged product so our team can review the issue.

We want every RELINQÉ online order to reach you in good condition, and eligible damaged-order cases will be handled according to our applicable return or replacement policy.

If there is an issue with your RELINQÉ purchase, please review our return and exchange policy or contact our customer support team for assistance.

Eligibility for a product return, replacement or exchange may depend on the condition of the product, the reason for the request and where the order was purchased.

For orders placed through third-party marketplaces such as Shopee or other authorised sales channels, the platform's applicable return procedures may also apply. We recommend keeping your order confirmation, packaging and relevant photos until your request has been resolved.