At RELINQÉ (“we”, “us”, or “our”), we are committed to providing high-quality wellness products and ensuring customer satisfaction. This Refund and Return Policy sets out the terms and conditions applicable to product returns, refunds, exchanges, and related requests for purchases made through our official website.
By placing an order with RELINQÉ, you acknowledge and agree to the terms outlined in this Refund and Return Policy.
1. Eligibility for Returns and Refunds
Customers may request a return, replacement, or refund within 30 days from the date of delivery of the product.
To be eligible for consideration, refund or return requests must meet the following requirements:
The customer must provide valid proof of purchase, including the order number, purchase details, or other relevant transaction information.
The request must be submitted within the applicable return period.
The product must have been purchased directly from RELINQÉ’s official website. Purchases made through unauthorised third-party sellers, marketplaces, or other channels are not eligible under this policy and should be directed to the respective seller.
2. Product Condition Requirements
Due to the personal nature of RELINQÉ products, including topical creams and wellness patches, certain conditions apply to returns.
Unused and unopened products may be eligible for a return or refund provided that the product remains in its original packaging and condition.
Opened or used products may not be eligible for return due to hygiene and safety considerations. However, RELINQÉ may review such requests on a case-by-case basis where the customer experiences a product defect, quality concern, or other valid issue.
Products that have been damaged due to misuse, improper storage, alteration, or handling after delivery may not qualify for a refund or replacement.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the item ordered, please contact RELINQÉ within 7 days from the date of delivery.
Upon review and verification of the issue, RELINQÉ may provide one of the following solutions:
- Replacement of the affected product;
- Issuance of store credit; or
- Refund of the purchase amount.
Customers may be required to provide supporting information, including photographs or videos of the product and packaging, to assist with assessment.
4. Refund Process
Once a refund request has been approved, RELINQÉ will process the refund to the original payment method used during purchase.
The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.
Shipping fees, delivery charges, or other associated costs may not be refundable unless the return or refund is caused by an error made by RELINQÉ, including incorrect or defective products.
5. Order Cancellation
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been shipped, cancellation requests will be treated as return requests and will be subject to the terms and conditions stated in this Refund and Return Policy.
RELINQÉ reserves the right to refuse cancellation requests for orders that have already entered the fulfilment or delivery process.
6. Exchange Policy
RELINQÉ may provide product exchanges in cases involving damaged, defective, or incorrectly fulfilled orders.
Exchange requests are subject to product availability and approval by RELINQÉ.
Customers requesting an exchange for reasons unrelated to product defects may be responsible for any applicable delivery or handling charges.
7. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Products purchased through unauthorised sellers;
- Products damaged due to customer misuse or improper handling;
- Products without valid proof of purchase;
- Products returned after the applicable return period;
- Products that have been altered, tampered with, or improperly stored.
8. Refund Review and Approval
All refund and return requests are subject to review and approval by RELINQÉ.
Submitting a request does not automatically guarantee approval. RELINQÉ reserves the right to assess each request based on product condition, purchase details, supporting information provided, and compliance with this Refund and Return Policy.
9. Changes to This Refund and Return Policy
RELINQÉ reserves the right to amend or update this Refund and Return Policy from time to time to reflect changes in our business practices, operational requirements, or applicable laws and regulations.
Any changes will be published on this page with the updated effective date. Continued use of our website following such changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions regarding this Refund and Return Policy or wish to submit a refund or return request, please contact our customer support team:
RELINQÉ Customer Support
Email: support@relinqe.com