Privacy Policy

Table of Contents

RELINQÉ (“we”, “us”, or “our”) is committed to respecting and protecting the privacy of our customers and website visitors. This Privacy Policy sets out the manner in which we collect, use, disclose, and protect your personal information when you access our website, purchase our products, or interact with our services.

This Privacy Policy applies to all personal information collected through our website, online store, customer service channels, marketing activities, and other interactions with RELINQÉ.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Collection of Personal Information

RELINQÉ may collect personal information that you voluntarily provide to us when you browse our website, create an account, place an order, subscribe to our communications, participate in promotions, contact our customer support team, or otherwise interact with our services.

The personal information we collect may include, but is not limited to, your name, email address, contact number, billing and delivery address, payment information, transaction details, purchase history, and any communications or enquiries submitted to us.

We may also collect information automatically when you access our website, including information relating to your device, browser, operating system, IP address, website interactions, pages viewed, and browsing behaviour. Such information may be collected through cookies, analytics tools, and similar technologies.

2. Automatically Collected Information

RELINQÉ may collect, use, and process your personal information for purposes including, but not limited to, fulfilling orders, processing payments, arranging product deliveries, providing customer support, managing returns or exchanges, and communicating with you regarding your purchases.

We may also use your personal information to improve our products, website functionality, customer experience, and business operations. This may include analysing customer preferences, understanding purchasing behaviour, conducting research, and developing products and services that better serve our customers.

Where you have provided consent or where permitted under applicable laws, we may use your personal information to provide marketing communications, including product updates, promotional offers, wellness-related content, and announcements regarding RELINQÉ.

Your personal information may also be used to maintain website security, prevent fraudulent activities, enforce our terms and conditions, and comply with applicable legal or regulatory obligations.

3. Disclosure of Personal Information

RELINQÉ does not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to trusted third-party service providers where such disclosure is necessary to support our business operations. These parties may include payment service providers, logistics and delivery partners, website hosting providers, e-commerce platforms, customer management systems, analytics providers, and marketing technology partners.

Such third parties are only authorised to process your personal information for the purposes of providing services to RELINQÉ and are required to handle your information in accordance with applicable privacy and data protection requirements.

We may also disclose your personal information where required by law, regulation, legal proceedings, or governmental authorities.

4. Cookies and Tracking Technologies

RELINQÉ uses cookies and similar tracking technologies to enhance your browsing experience, improve website functionality, analyse website performance, and understand how visitors interact with our website.

Cookies allow us to remember user preferences, monitor website usage, measure marketing performance, and provide a more personalised experience.

You may choose to disable cookies through your browser settings. However, please note that disabling cookies may affect certain features and functionality of our website.

5. Payment Information

Payments made through our website are processed securely by authorised third-party payment service providers.

RELINQÉ does not store complete payment card information on our systems. Payment details are collected and processed directly by our payment partners in accordance with their own privacy policies and security standards.

6. Protection of Personal Information

RELINQÉ takes reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

While we take appropriate steps to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

7. Retention of Personal Information

RELINQÉ will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including completing transactions, providing customer support, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.

When your personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of such information.

8. Your Rights Regarding Personal Information

Subject to applicable laws and regulations, you may have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent for certain uses of your personal information, or request deletion of your personal information where applicable.

To exercise any of these rights or to raise any concerns regarding the handling of your personal information, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by RELINQÉ.

We are not responsible for the privacy practices, content, security measures, or policies of such third-party websites. We encourage you to review the relevant privacy policies of any third-party websites before providing personal information.

10. Amendments to This Privacy Policy

RELINQÉ reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any changes to this Privacy Policy will be published on this page with the revised effective date. Your continued use of our website following any amendments constitutes your acceptance of the updated Privacy Policy.