Shipping Policy

Table of Contents

At RELINQÉ (“we”, “us”, or “our”), we are committed to providing a seamless and reliable delivery experience for our customers. This Shipping Policy outlines the terms and conditions relating to order processing, shipping arrangements, delivery timelines, and related matters for purchases made through our official website.

By placing an order with RELINQÉ, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders placed through the RELINQÉ website are subject to payment verification and stock availability.

Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.

During periods of high demand, promotional campaigns, festive seasons, or unforeseen circumstances, processing times may be extended. Where significant delays occur, RELINQÉ will make reasonable efforts to notify affected customers.

Once your order has been dispatched, you will receive a shipping confirmation containing your order tracking details where applicable.

2. Delivery within Malaysia

RELINQÉ currently provides delivery services within Malaysia.

Estimated delivery times after dispatch are as follows:

West Malaysia:
Approximately 2 to 5 business days.

East Malaysia:
Approximately 5 to 7 business days.

Delivery timelines are estimates only and may vary depending on courier availability, location, weather conditions, public holidays, peak periods, and circumstances beyond RELINQÉ’s reasonable control.

3. Shipping Charges

Shipping fees will be calculated and displayed during checkout based on the delivery location, order weight, and applicable courier charges.

RELINQÉ reserves the right to update shipping rates from time to time due to changes in courier charges or operational requirements.

Any applicable shipping promotions or free delivery offers will be subject to the terms stated during the promotional period.

4. Order Tracking

Once your order has been dispatched, RELINQÉ will provide tracking information through the contact details provided during checkout.

Customers are responsible for monitoring their delivery status and ensuring that the provided delivery information is accurate and complete.

5. Accuracy of Delivery Information

Customers are responsible for providing accurate and complete delivery information at the time of purchase.

RELINQÉ shall not be held responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you wish to modify your delivery information, please contact our customer support team as soon as possible. While we will make reasonable efforts to assist, changes cannot be guaranteed once an order has entered the fulfilment or dispatch process.

6. Delivery Delays

While RELINQÉ strives to ensure timely delivery, certain delays may occur due to circumstances outside of our control, including but not limited to:

Courier service interruptions;
Severe weather conditions;
Public holidays or peak shopping periods;
Incorrect delivery information;
Customs or regulatory procedures for international shipments.

RELINQÉ shall not be responsible for delays caused by third-party courier providers or circumstances beyond our reasonable control.

7. Damaged or Lost Parcels

Customers are advised to inspect their parcel upon delivery.

If your order arrives damaged, incomplete, or contains incorrect items, please contact RELINQÉ customer support within 7 days from the date of delivery.

Customers may be required to provide supporting information, including photographs or videos of the parcel, packaging, and affected products, to assist with investigation.

Upon verification, RELINQÉ may provide a replacement or other appropriate resolution.

8. International Shipping

For international orders, shipping availability, delivery timelines, and applicable charges may vary depending on the destination country.

Customers placing international orders are responsible for any applicable customs duties, taxes, import charges, or fees imposed by the destination country.

RELINQÉ shall not be responsible for delays caused by customs clearance processes or regulations outside our control.