Terms and Conditions

Table of Contents

These Terms and Conditions (“Terms”) govern your access to and use of the RELINQÉ website, online store, products, and related services.

The website and services are operated by RELINQÉ (“we”, “us”, or “our”). By accessing our website, browsing our content, creating an account, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy.

1. Eligibility and Use of Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the applicable laws of your jurisdiction.

You agree to use the RELINQÉ website only for lawful purposes and in accordance with these Terms.

You must not use our website or services to:

Engage in fraudulent, unlawful, or unauthorised activities;
Attempt to interfere with the security, functionality, or operation of our website;
Upload or transmit harmful software, viruses, or malicious code;
Copy, reproduce, distribute, or misuse our website content without prior written permission from RELINQÉ.

RELINQÉ reserves the right to restrict, suspend, or terminate access to our website where we reasonably believe that a user has violated these Terms.

2. Products and Product Information

RELINQÉ strives to ensure that all product descriptions, images, specifications, and information displayed on our website are accurate and up to date.

However, we do not guarantee that all information, including product descriptions, colours, images, pricing, or availability, will always be completely accurate, complete, or error-free.

Product images displayed on our website are for illustration purposes only. Actual products may vary slightly due to manufacturing processes, packaging updates, or differences in screen displays.

RELINQÉ reserves the right to modify, discontinue, or update any product, ingredient, packaging, or product information at any time without prior notice.

3. Product Usage and Disclaimer

RELINQÉ products are designed to provide everyday comfort and support as part of a personal wellness routine.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition or disease.

Customers should use RELINQÉ products according to the provided instructions and discontinue use if irritation, discomfort, or an adverse reaction occurs.

If you have existing medical concerns, allergies, sensitive skin conditions, are pregnant, or have other health-related considerations, you should seek professional medical advice before use.

Individual experiences may vary depending on factors including lifestyle, personal condition, usage habits, and individual response to the product.

4. Orders and Purchases

All orders placed through the RELINQÉ website are subject to product availability, payment verification, and acceptance by RELINQÉ.

Upon placing an order, you agree that:

All information provided during checkout is accurate and complete;
You are authorised to use the selected payment method;
You are responsible for reviewing your order details before completing
payment.

RELINQÉ reserves the right to refuse, cancel, or limit any order where there is a suspected error, fraudulent activity, unauthorised transaction, product availability issue, or violation of these Terms.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Refund and Return Policy.

5. Pricing and Payment

All prices displayed on the RELINQÉ website are stated in the applicable currency and are subject to change without prior notice.

The final purchase price payable by the customer will be the amount displayed at checkout before payment confirmation.

RELINQÉ reserves the right to correct pricing errors, including incorrect product prices, promotional errors, or technical inaccuracies. In such circumstances, we may contact you to confirm whether you wish to proceed with the corrected price or cancel the order.

Payment processing is handled through authorised third-party payment providers. RELINQÉ does not store complete payment card details on our systems.

6. Account Registration

Where account registration is available, you are responsible for maintaining the confidentiality of your account information, including your login credentials.

You agree that all activities conducted through your account are your responsibility.

You must notify RELINQÉ immediately if you believe your account has been compromised, accessed without authorisation, or used improperly.

RELINQÉ reserves the right to suspend or terminate accounts that contain inaccurate information, engage in fraudulent activity, or violate these Terms.

7. Intellectual Property Rights

All content available on the RELINQÉ website, including but not limited to trademarks, logos, product names, designs, images, graphics, text, videos, and other materials, are owned by or licensed to RELINQÉ and are protected under applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, display, sell, or commercially exploit any content from our website without prior written consent from RELINQÉ.

Any unauthorised use of RELINQÉ intellectual property may result in legal action.

8. User Content and Reviews

Where customers submit reviews, feedback, comments, images, or other content to RELINQÉ, you grant us permission to use, reproduce, publish, display, and distribute such content for marketing, promotional, or business purposes.

You confirm that any content submitted:

Does not violate the rights of any third party;
Is accurate and not misleading;
Does not contain unlawful, offensive, or inappropriate material.

RELINQÉ reserves the right to remove any content that violates these Terms or is considered inappropriate.

9. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services.

Such links are provided for convenience only. RELINQÉ does not control, endorse, or accept responsibility for the content, security, privacy practices, or services provided by third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

10. Limitation of Liability

To the fullest extent permitted by applicable law, RELINQÉ shall not be responsible for any indirect, incidental, special, or consequential losses arising from:

Your use or inability to use our website;
Delays, interruptions, or errors affecting website availability;
Reliance on website information;
Improper use of products;
Events beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless RELINQÉ, its officers, employees, representatives, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms;
Your misuse of our website or products;
Your violation of applicable laws or third-party rights.

12. Governing Law

These Terms and any disputes arising from your use of the RELINQÉ website or services shall be governed and interpreted in accordance with the laws of Malaysia.

You agree to submit to the jurisdiction of the courts of Malaysia for the resolution of any disputes arising from these Terms.

13. Amendments to These Terms

RELINQÉ reserves the right to update, modify, or replace these Terms at any time without prior notice.

Any changes will become effective once published on our website. Your continued use of our website or services following such changes constitutes acceptance of the updated Terms.